Research and order support
Questions should
reach a person.
Contact our U.S.-based team for order, account, shipping, or lot-documentation questions.
Support channels
One place for every request.
01
Call support
877.711.0702
Monday–Friday, 7 AM–6 PM ET
Have your order number ready for the fastest help.
02
Email support
Send order, documentation, or website questions to our support team.
03
Find a fast answer
Many shipping, documentation, and policy questions are answered here:
How to get help faster
Send one complete request.
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01
Choose the right topic
Tell us whether your message concerns an order, account access, shipping, payment, the website, or lot documentation.
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02
Include the identifiers
Include your order number when applicable. For documentation questions, include the product name or SKU and lot number. For damaged shipments, include photos of the damage, product, and shipping label.
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03
Keep the thread together
Reply in the same email thread so your history stays connected to the correct request.
For laboratory research use only · Not for human or animal consumption