Research support
Questions,
answered clearly.
Practical information about ordering, shipping, product documentation, and research-use requirements.
01 · General
General
Three questions about Calibration Peptides and research materials.
What is Calibration Peptides?
Calibration Peptides supplies high-purity research peptides, compounds, and related materials for scientific investigation. Products are for research use only and are not for human use.
How can I contact customer service?
You can reach our team through the contact page or by emailing [email protected]. We are happy to help with order questions and documentation requests.
What are peptides?
Peptides are short chains of amino acids that form specific sequences studied for structure, binding characteristics, and biochemical activity in research settings.
02 · Ordering & Payments
Ordering & Payments
Three questions about eligibility, payment, and order changes.
Do I need a prescription to purchase from Calibration Peptides?
No. Products are sold for research use to qualified buyers and are not intended for clinical or therapeutic applications.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, and select business payment options. Contact support for institutional payments.
Can I change or cancel my order?
Orders can be modified or canceled within 30 minutes of purchase, before fulfillment begins. After that period, or once an order has shipped, it cannot be changed or canceled. Email support as soon as possible.
03 · Shipping
Shipping
Six questions about delivery, tracking, and shipment problems.
How long does shipping take?
Orders placed before 2:00 PM Eastern Time, Monday through Friday, ship the same day via 2nd Day Air. P.O. Box orders ship via USPS. Orders outside the cutoff are not guaranteed to ship the same day. Most shipments deliver within two business days, although carrier or weather delays may occur.
Do you ship internationally?
No. We currently ship within the United States only.
How do I track my shipment?
You will receive a confirmation email with a tracking link as soon as your order ships.
Do products require temperature control in transit?
Some items are shipped with appropriate packaging to maintain stability. See each product page for any special requirements.
What if my package is delayed or lost?
Please contact support with your order number. We will coordinate with the carrier and help resolve the issue.
What if my order arrives damaged?
Email us with your order number and photos of the damage, product, and shipping label. Damaged products can only be replaced with proper photo documentation.
04 · Product Information
Product Information
Three questions about storage, purity, and supplied formats.
How should I store my peptides?
Store in a cool, dry place away from light. Some products may require refrigeration or freezing for long-term stability. Refer to the product label for specific guidance.
What purity levels do you provide?
Our incoming API target is 99.7% purity before lyophilization. Finished-lot specifications are molecule-specific; the applicable product page and lot COA control.
Are peptides supplied lyophilized or in solution?
Most products are supplied as lyophilized powders to support stability during shipment and storage.
05 · Documentation
Documentation
Two questions about Certificates of Analysis and lot records.
Do you provide Certificates of Analysis (COA)?
Yes. For COAs issued May 2026 and later, testing includes sterility, endotoxin, purity, and net peptide content. Review the applicable lot COA; additional documentation is available upon request.
Can I request specific lot information before ordering?
Yes. Contact support with the SKU and we will share current lot documentation where available.
06 · Compliance & Policies
Compliance & Policies
Four questions about research-use boundaries and policies.
How do I use peptides?
We do not provide protocols, dosing, or administration guidance. All products are for laboratory research only and are not for human use.
What is your return policy?
Eligible unopened, unused items may qualify within 30 days of purchase. See the Refund Policy for eligibility, exclusions, and processing details, then contact support to initiate a review.
Do you gate purchases or require verification?
We may request institutional or business details to confirm the intended research use when appropriate.
What does Research Use Only (RUO) mean at Calibration Peptides?
RUO indicates products are supplied solely for laboratory investigation. They are not intended for human use, therapeutic applications, or diagnostics.
Still need help?
Talk with our support team.
For order questions, documentation requests, or help locating a lot-specific COA, send us a message.
For laboratory research use only · Not for human or animal consumption
